Frequently Asked Questions

When we say custom, we really mean it. You can work directly with our designer to choose your own graphics, artwork style and overall cabinet look. You can also customise computer specs, button styles and colours, T-molding colour, joystick type and colour, accessories and other build options. Have something totally unique in mind? Just ask — we would love to help bring it to life.

Yes. Most RETROCADE arcade machines and virtual pinball cabinets are built to order. This allows us to customise the design, controls, colours, artwork, screen setup, computer hardware and extras based on the machine you want.

Yes, every system is made as close to plug-and-play as possible. We fully test each setup before dispatch to make sure it works with the control deck or included controllers. Some setups may still require small adjustments depending on your home setup, screens or cabinet configuration.

Upright arcade machines are full-size standing cabinets. Bartop arcades are smaller machines designed to sit on a bench or table. Virtual pinball machines are pinball-style cabinets that use screens, buttons and pinball controls to recreate a digital pinball experience.

Yes, we can ship many products worldwide. International delivery pricing depends on the item, size, weight, destination country and delivery address. For worldwide cabinet shipping, please contact us for a quote.

Yes, we ship Australia-wide. Larger cabinets and virtual pinball machines are normally shipped by freight, while smaller items such as drives, parts and accessories are sent using standard delivery services.

All cabinets ship by freight on pallets. Standard delivery is to your front door, and inside delivery may be available on request depending on the freight service. The freight company will normally contact you to arrange a suitable delivery time.

Australia-wide cabinet and pinball machine shipping is $450. Australia-wide pinball drive shipping is $25.00. Shipping is charged at checkout where available. Worldwide shipping is available by quote, depending on the item and delivery location.

Once your custom artwork is approved, the typical lead time is around 6–12 weeks. Build time can vary depending on current orders, selected options and the complexity of the machine. Quality takes time, and we want your cabinet finished properly.

2-Player Cabinet: 81 cm wide × 61 cm deep × 173 cm high. Approx. 68 kg.
4-Player Cabinet: 122 cm wide × 66 cm deep × 193 cm high. Approx. 82 kg.
Virtual Pinball Cabinet: 120 cm long × 60 cm wide × 180 cm high. Approx. 90 kg.

Final size and weight may vary depending on selected options, hardware, screens and accessories.

All machines must be paid for in full prior to shipment. Shipping is charged at checkout where available. Final payment must be completed before any machine is shipped or released for pickup.

Yes, your arcade is backed by a 24-month warranty on all hardware and supported software. We also provide software updates through our Facebook community, and remote support may be available if access is provided.

We work with top arcade community developers to provide a strong arcade and pinball experience. Game lists and inclusions can vary depending on the machine, setup and package selected. Looking for a specific game? Ask us and we can see what is possible.

Yes, we offer virtual pinball download products. Please check each product page carefully for product details, requirements and setup information before ordering.

Yes, we offer virtual pinball drives designed to save time with setup, media, tables and organisation already prepared. They are a great option for customers wanting a more organised virtual pinball setup without starting from scratch.

You can browse our virtual pinball table and backglass database on the RETROCADE website.

Yes, we sell arcade parts, buttons, joysticks, upgrades and accessories for arcade builds, repairs and custom projects.

Yes. Artwork is one of the main custom options. You can choose a theme, send through ideas or references, or work with us on a design that suits your cabinet.

Absolutely. You can check out our customer reviews, cabinet overviews, product videos and updates through our website, social pages and YouTube channel.

RETROCADE has multiple locations in Sydney and Moruya, Australia.

Custom orders are bespoke and custom-ordered, so all sales are final once production has started. No refunds will be issued once production has started, and a 50% non-refundable deposit is required before we begin any custom order. Final payment must be made before shipping or pickup.

Our refund policy complies with Australian Consumer Law. You may be entitled to a refund, repair or replacement if an item has a major problem, is significantly different from what was described, is not of acceptable quality, or is not fit for its intended purpose. We are not required to provide a refund for change of mind, incorrect selection, or if you no longer want the item.

See our full Refund Policy here

You can contact us through the website, email us at [email protected], or use the contact options shown on our site.